The Model
What is the Process Communication Model® (PCM)?
"PCM® is the oil in the transmission of communication."
– Werner Naef, Kahler Communications Oceania Ltd.
The Process Communication Model® was developed by Dr. med. Taibi Kahler, PhD, 40 years ago. It is a model that takes into account the individual personality structure and explains how we see the world, what motivates us, and how we react under stress.
Each of us has a different expression of all the characteristics of six personality types. As early as childhood, everyone develops their predominant base personality.
"In the Process Communication Model®, we do not talk about personality types but about personality types in humans."– John Parr, Certifying Master PCM® Trainer and Master PCM® Coach Trainer
No base personality is better or less good, of higher or lesser intelligence. Each one prefers a particular channel of communication, has strengths and weaknesses, positive attributes, and – under stress – unproductive behaviours.
This knowledge helps you better understand and reach other people in all walks of life. Especially in stressful situations, it is of the utmost benefit to interpret the respective behaviour and to recognize how best to help this person – and yourself – out of the situation.
What does that mean?
PCM® communication training according to Dr. Taibi Kahler teaches you how to recognize and respond to words, intonation, posture, gestures and facial expressions – in exactly the way that best reaches and motivates your counterpart.
Communication only takes place when the sender and receiver are on the same frequency.
Where is the Process Communication Model® used?
PCM® methods are used within the scope of company health management, as executive training for employee motivation and stress management, in medicine for doctors and clinics – for increased patient safety and understandable patient communication – and for teachers and educators. In all "High-Risk Industries" it is extremely important to adapt quickly and well to changing teams, to recognize potential areas of tension, and to defuse them. Especially in time-critical emergencies, good communication is the key factor that contributes to success. The main cause of incidents is the individual or a dysfunctional team when under stress: professionals fail in communication and behave differently than trained, showing behaviours and communication patterns that ultimately sabotage their own work, private life and that of colleagues, friends and family members.
After PCM® communication training, you can build rapport quickly and effectively. You gain the cooperation of your colleagues, patients and family members. Immediately.
Process Communication Model® methods are successfully applied worldwide in many areas of management, medicine, schools, aviation, NASA and public transport.
Why is PCM® different?
The model complements other communication tools and goes one step further. It refers directly to you, your employees, colleagues and family. The Process Communication Model®:
Is scientifically validated.
Is particularly accurate in predicting behaviour under a variety of conditions.
Tunes communication exactly to the individual personality.
Shows what happens below the surface.
Makes behaviour under stress predictable.
Equips you with special techniques to deal with stress and misunderstandings.
Takes into account the change in personality throughout life.
Your personality profile
The individual personality profile is part of the Process Communication Model® methodology and is created using a multiply-validated online questionnaire. The profile is the basis for understanding yourself better. It contains:
Your individual personality structure.
Your strengths.
Your perspective and ability to look at things from a different angle.
Your preferred communication style.
Your psychological needs.
Your motivation for personal and professional success.
Your own stress pattern.
Your individual action plan for a happy and healthy lifestyle.
How to better understand others with PCM® communication training
What can you achieve with PCM®? How can you use the Process Communication Model® methods as a leader in management, for employee motivation, in workplace health management, as a physician for increased patient safety and patient communication, or as an educator at school? Learn more about the advantages of the Process Communication Model®.
Advantages of PCM® →