Current article publication in "The Anesthesiologist"
Dr. M. Weinert D.E.S.A., H. Mayer, E. Zojer
So far, the targeted training of communication in the medical education, training and further training has remained almost unseen. In the healthcare sector, good communication skills are a necessary and important key qualification, which contributes significantly to a successful cooperation and a well-developed doctor-patient relationship. It is crucial in the management of incidents and in the prevention or reduction of legal consequences. A targeted discussion of the topic of "communication" should therefore be sought. In other risk sectors, specific communication trainings have been conducted for a long time. In medicine there are first approaches to teach and practise "soft factors", for example in stimulation training. Systematic communication training is almost impossible. It is impossible not to communicate; Non-verbal hints such as gestures, mimicry, posture and tone play an important role here. Miscommunication, which subsequently leads to unproductive behavior, is often and the cause of this is not always comprehensible at first sight. The article gives an overview of the communication models of Shannon and Weaver, Watzlawick and Schulz von Thun. It shows its limits and then presents the communication model "process Communication Model ®" (PCM). Real examples show how this "tool" can be used to view and analyze everyday clinical communication processes from a systematic viewpoint. People have different psychic needs – if they are not met, this is expressed in individual stress behaviour, which can be divided into 3 severity levels (Antreiberverhalten, mask Behavior and despair) and in a predictable sequence Expires. In addition, it is shown how successful communication can be established (based on the model) and unproductive behaviour in stressful situations is adequately met. Due to the importance of communication in all areas of the medical working world, the focus should be on further studies that influence the impact of trained communication and Show the mode of action of communication as "intervention" on patient outcome, complications and successful management of emergencies. Go to the full article