PCM is the oil in the transmission of communication "Werner Naef, Kahler Communications Oceania Ltd. The Process Communication Model was developed by Dr. Taibi Kahler, PhD, 40 years ago. It is a model that takes into account the individual personality structure as well as explains how we see the world, what motivates us and how we react under stress. Each individual has different expressions of all the characteristics of six personality types. Already in his earliest childhood, everyone develops his dominant basic personality. "In the Process Communication Model, we don't talk about personality types, but about personality types in people." John Parr, Certifying master PCM trainer and master PCM coach trainer. No basic personality is better or worse, of higher or lesser intelligence. Each one prefers a particular communication channel, has strengths and weaknesses, positive attributes, and under stress unproductive behavior pattern. This knowledge helps to better understand and reach other people in all areas of life. Especially in stressful situations, it is of the greatest benefit to interpret the respective behaviour and thus to recognize how one can best help this person and himself from this situation.

What does that mean?

The PCM ® communication training according to Dr. Taibi Kahler teaches how to recognize and respond to words, tones, posture, gestures and facial expressions in order to respond in exactly the way we do best to reach and motivate our counterparts. Communication occurs only when the sender and receiver are on the same frequency.

Where is the Process Communication Model used?

Within the Health Management, as executive training for employee motivation and stress management, in medicine for doctors and clinics, the PCM methods are used for increased patient safety and understandable patient communication, for educators and teachers. In all high risk industries, it is extremely important to quickly and easily adjust to changing teams, to identify potential areas of tension and to defuse them. Especially in time-critical emergencies, good communication is the key factor contributing to success. The main cause of incidents is the individual or a dysfunctional team when they are in distress. Professionals fail in communication and behave differently than trained. Instead, patterns of behavior and communication are shown, which ultimately sabotage both, their own and the work and private life of colleagues, friends and family members. After a PCM Leadership and Communication Training you can quickly and effectively build rapport. You gain the cooperation of your colleagues, patients and family members. Right away. The Process Communication Model methodology is successfully applied worldwide in many areas of management, medicine, schools, aerospace, NASA and urban transport.

Why is PCM ® different?

The model complements other communication tools and goes one step further. It refers directly to you, your employees, colleagues and family. The Process Communication Model

  • is scientifically validated
  • is particularly accurate in predicting behavior in a variety of conditions
  • communicates precisely to the individual personality
  • shows what is playing below the surface
  • predicts individual behavior under stress
  • equips with special techniques to deal with stress and misunderstandings
  • takes into account the change of personality during the course of life

Your personality profile

The individual personality profile is part of the Process Communication Model methodology and is compiled on the basis of a multi-validated online questionnaire. The profile is the basis for understanding oneself better. It includes

  • Your individual personality structure
  • Your strengths
  • Your view and ability to view things from other angles
  • Your preferred communication style
  • Your psychological needs
  • Your motivation for personal and professional success
  • Your own distress pattern
  • Your individual plan of action for a happy and healthy lifestyle

How to use PCM communication training to better understand others

What do you achieve with PCM? How can you use the Process Communication Model toolbox as an executive in management, for employee motivation, in health management, as a physician for increased patient safety and in patient communication, or as an educator in school? Learn more about the advantages of the process communication model.