Focus on leadership, patient communication and patient safety! Communication training in medicine has been more prominent in recent years. The need for structured training is visible in the efforts of this in the National Learning Target catalogue of medicine (NKLM, AP 7 The doctor as a communicator and AP14a communicative skills in medicine) to determine. Dr. Mark Weinert is involved in the Working Group on the preparation of the curriculum. Communication training will also have a firm place in the amendment of the Further Education regulations. For a long time the positive effects of individual and team training in doctor's surgeries and hospitals regarding patient communication and patient safety in literature have been evident.
The application of the Process Communication Model in medicine is still young. Nevertheless, considerable successes have been achieved in the participating clinics.
The benefits of a scientifically validated model for improving communication helps to increase patient safety, as well as to reduce errors, emergencies and unproductive behavior.
In the curriculum of surgeons in Australia, New Zealand and Hong Kong, a Process Communication Model Communication and Leadership Training is now firmly integrated in the continuing education system, since it is absolutely convinced of the concept.
In hospitals where the staff is trained with PCM ®, a reduced turn over rate has been observed, as well as higher patient satisfaction and fewer complications. (J&J. Pauley 2010)
Nursing facilities in which the Process Communication Model is trained have a competitive advantage over competitors, especially in times of change. (N. React 2013)
In a study carried out in Austria in the long-term care sector, it was found that the knowledge and use of PCM ® led to an improvement and professionalisation of the relationship design with the residents and the relatives as well as further to improve team collaboration. With the Process Communication Model, the caregivers were provided with an instrument that supports them in their professional role to respond to individual communication and interaction needs and to give implicit knowledge and actions, which were previously intuitively set, can now be targeted and purposefully used (E. Zoyer 2013)
The largest non-profit healthcare organization in the United States has been able to reduce complications and overall mortality (d. Pryor 2011).
Inform yourself about a communication training for the doctor, and the hospital-your contact person: Dr. Mark Weinert.